Write to info@vuzoplayer.com. Premium licence holders get priority replies.
For a faster reply
Tell us, right in your first message:
- The email address of your Vuzo account.
- The device — make and model of the box, Firestick, TV or phone.
- What happened and what you were doing at the time (for example: “when I open a film in category X, it keeps loading”).
- The Diagnostics code, if the problem is slowness or errors: in the app, under Settings → Diagnostics, press Send to Vuzo and give us the reference that appears.
Common topics
Payments and licences
Tell us your account email and, if you have it, the payment date. Payments are processed by Stripe and Google Pay; we have no access to your card.
Too many devices on the account
In the app, under My Devices, you can see all the devices on your account and which ones are active. If you need to free up a slot and can't, write to us.
The list doesn't work
Before you write to us, check the guide to adding a list: the problem is often in the details or the expiry of the list, and only the provider can fix that. We don't provide support for lists or recommend providers.
Privacy and data
Read the privacy policy. To delete your account and data, use the Delete account page.
What we can and can't do
We can: help you install and set up Vuzo, fix problems with the app, sort out your account, licences and devices, and listen to suggestions — many features came from messages like yours.
We can't: sell, renew or recommend lists, access your provider's account, or fix channels that don't work because of the list's server. In those cases, your provider is the one who can help.
Help without waiting
The guides and the frequently asked questions answer most questions: installing on a box and on a Firestick, the TV guide, recording and plans.